Updated: 15 July 2026
1.1. These terms and conditions for the booking and provision of services (hereinafter – the Terms) set out the conditions for ordering, booking, paying for, changing, cancelling and providing the services offered on the extremedelight.lt website.
1.2. Service Provider – UAB „Mapa Holding", legal entity code 302721308, VAT payer code LT100006654316, registered office address M. Sleževičiaus g. 7, Vilnius, Lithuania, email info@extremedelight.lt, phone +370 699 31990.
1.3. The main place of service provision is Elektrinės g. 19D, Elektrėnai, Lithuania. If a specific service is provided at a different location, this is indicated in the service description or in the booking confirmation.
1.4. Client – a natural or legal person ordering a service offered by the Service Provider.
1.5. Consumer – a natural person ordering a service for personal, family or household purposes unrelated to their trade, business, craft or profession.
1.6. Service – the rental of jet skis, boats, SUP boards and other equipment, boat trips, water activities, sauna rental, and other leisure services offered on the website.
1.7. By ordering a service, the Client confirms that, prior to submitting the order, they have read and agree to these Terms, the description of the selected service, and the Privacy Policy.
1.8. The information given in the description of a specific service regarding price, duration, number of participants, age, health, weight, seasonality and other requirements is deemed an integral part of these Terms.
1.9. If special conditions set out in the description of a specific service differ from these Terms, the conditions specified in the description of that service shall apply, except where they conflict with mandatory provisions of law.
2.1. When booking a service, the Client selects the service, its date, time, duration and number of participants, and provides the requested contact details.
2.2. A booking is confirmed when:
2.3. The service agreement is deemed concluded from the moment the booking is confirmed.
2.4. The Client is responsible for the accuracy of the data provided at the time of booking. If the data provided changes, the Client must inform the Service Provider without delay.
2.5. The Service Provider is not liable if the Client fails to receive a booking confirmation or other information because the Client provided an incorrect email address, phone number or other contact details.
2.6. A booking may be transferred to another person, provided the Service Provider is notified in advance and the new recipient of the service meets all requirements applicable to the selected service.
2.7. If a confirmed booking cannot be fulfilled due to a technical system error, a double booking, or an incorrectly stated price, the Service Provider shall inform the Client and offer another service time or another equivalent solution.
3.1. Service prices on the website are stated in euros, inclusive of value added tax, unless otherwise indicated for a specific service.
3.2. When booking a service, an advance payment of the amount indicated at the time of order is paid to reserve the specific service time, hereinafter referred to as the Booking Fee.
3.3. The Booking Fee is credited towards the total price of the service.
3.4. The remaining part of the service price is paid before the service begins or upon arrival at the place of service provision.
3.5. The available payment methods are presented at the time of booking.
3.6. Payment card data is processed by the payment service provider. UAB „Mapa Holding" does not receive or store the Client's payment card details.
3.7. At the Client's request, a VAT invoice is issued based on the correct details provided at the time of booking or submitted separately.
4.1. The Client must notify their wish to change or cancel a booking by email at info@extremedelight.lt or by phone at +370 699 31990.
4.2. If the Client notifies a change to the booking at least 48 hours before the service start time, the booking may be rescheduled once, free of charge, to another available time.
4.3. The new service time is chosen from the available time slots at that moment. A rescheduled booking must be used within 12 months of the original booking date and during the relevant service season.
4.4. If, at least 48 hours before the service start time, the Client decides to fully cancel the service without rescheduling the booking, the Service Provider has the right to deduct from the refundable amount the reasonably incurred costs accrued up to the notice of cancellation. The remaining part of the amount shall be refunded to the Client.
4.5. If the Client notifies a change or cancellation of the booking less than 48 hours before the service start time, the Booking Fee is not carried over to another booking and may be used to cover the Service Provider's reasonable costs and losses arising from the time reserved for the Client not being sold to another client.
4.6. If the reasonable costs and losses referred to in clause 4.5 are less than the Booking Fee paid, the remaining part of the Booking Fee shall be refunded to the Client.
4.7. If the Client has paid the full price of the service in advance, in the event of cancellation the part of the amount exceeding the Service Provider's reasonable costs and losses shall be refunded.
4.8. Refunds are made using the same payment method as the original payment, no later than 14 calendar days from the date the decision to refund is made.
5.1. The Client must arrive at the place of service provision at the time specified in the booking confirmation or the service description.
5.2. If the Client is late, the end time of the service will not be extended if doing so would disrupt other bookings.
5.3. If the Client is late, the Service Provider may provide the service only for the remaining reserved time. The price of the service is not reduced due to the Client's lateness and the resulting shorter service time.
5.4. The Client is deemed a no-show if they do not arrive at the place of service provision and do not contact the Service Provider within 20 minutes of the reserved service start time.
5.5. If the Client is more than 20 minutes late, the Service Provider has the right not to provide the service if it can no longer be provided safely or properly within the remaining reserved time.
5.6. If the Client does not show up, or the service cannot be provided due to the Client's lateness, the Booking Fee is not carried over to another booking and may be used to cover the Service Provider's reasonable costs and losses.
5.7. If the Client had paid the full price of the service, the part of the amount exceeding the Service Provider's reasonable costs and losses shall be refunded to them.
5.8. If the Client fails to arrive or is late due to exceptional and objectively justifiable circumstances, the Service Provider may, at its discretion, offer to reschedule the booking to another time, but is not obliged to do so.
6.1. If the service cannot be provided at the reserved time due to equipment failure, a double booking, an employee's inability to provide the service, or other reasons not attributable to the Client, the Client shall first be offered another available service time.
6.2. The Booking Fee paid and any other amounts paid for the service shall be carried over to the new booking.
6.3. The new service time is agreed with the Client and chosen from the available time slots at that moment.
6.4. With the Client's consent, the Service Provider may offer an equivalent or higher-value service in place of the one ordered.
6.5. If the reserved piece of equipment becomes unfit for use, the Service Provider has the right to offer another equivalent or higher-class piece of equipment.
6.6. If the Service Provider is unable to offer another service time within 12 months of the original booking date, or finally discontinues the provision of the ordered service, the Client shall be refunded the full amount paid for the service not provided.
7.1. Water activities and other outdoor activities depend on weather, water conditions, visibility, wind, storms, thunderstorms and other conditions relevant to safety.
7.2. The final decision on whether the service can be provided safely under specific conditions is made by the responsible employee of the Service Provider.
7.3. If the service cannot be provided due to unsafe weather or water conditions, the Client shall be offered another available time, and the Booking Fee paid and any other amounts paid for the service shall be carried over to the new booking.
7.4. Rain, cloud cover, lower air temperature, or a weather forecast that the Client considers unfavourable do not, by themselves, constitute grounds for cancelling the service if the Service Provider determines that conditions are suitable and safe.
7.5. If the Client decides not to attend even though the Service Provider is ready to provide the service and assesses the weather conditions as safe, the conditions set out in Sections 4 and 5 of these Terms shall apply.
7.6. If the service has begun but must be discontinued due to a sudden change in weather or water conditions, the Client shall be offered the part of the service not actually provided at another time.
7.7. If the service was provided for the greater part of the reserved time and was discontinued only shortly before its scheduled end, the service is deemed to have been substantially provided. Each such situation is assessed individually, taking into account the actual duration of the service provided.
7.8. Seasonal services are provided only during the time of year when they can be provided safely and properly.
7.9. A seasonal booking rescheduled due to weather conditions must be used within 12 months of the original booking date and during the relevant service season.
7.10. The parties shall not be liable for failure to perform their obligations if performance is impossible due to force majeure circumstances beyond the parties' control.
8.1. The Consumer's right to withdraw from a distance contract within 14 days does not apply to leisure services if the contract specifies a particular date or period for the provision of the service.
8.2. Changes, cancellations, lateness and no-shows for a service booked for a specific date and time are governed by Sections 4–7 of these Terms.
8.3. If a service or voucher is purchased for which no specific date or period of service provision is set at the time of order, the Consumer's right to withdraw from the contract shall be assessed in accordance with the legal requirements applicable to that service.
9.1. A jet ski may only be operated by a person aged at least 18, who has presented a valid identity document and completed the safety and operating briefing organised by the Service Provider.
9.2. Before starting to use the jet ski, the Client is briefed on its operation, safety rules, and the boundaries of the area in which riding is permitted.
9.3. Minors may participate as passengers or use other services only where permitted by the conditions of the specific service, and only with the consent and under the supervision of their parents, guardians or other legal representatives.
9.4. The Client must:
9.5. It is prohibited to use the services while under the influence of alcohol, narcotic, psychotropic or other substances affecting reaction time and the ability to use the service safely.
9.6. Before the service begins, the Client must inform the Service Provider of any health conditions, medication affecting reaction time, or other circumstances that may affect safe participation.
9.7. The Client is solely responsible for assessing their own physical abilities and their ability to safely participate in the chosen activity.
9.8. Before starting to use the equipment or gear provided, the Client must inspect it and immediately inform the Service Provider's staff of any damage or defects noticed.
9.9. The Client is prohibited from handing over control of the jet ski or other equipment to a person who does not meet the requirements set for the service, has not completed the briefing, or is not listed as a participant in the service.
10.1. The Service Provider undertakes to provide:
10.2. The Service Provider has the right to refuse to begin the service or to suspend it immediately if the Client:
10.3. If the service is not provided or is suspended due to the Client's fault, intoxication, dangerous behaviour or violation of safety rules, the Booking Fee paid and any amounts paid for a service already begun shall not be refunded.
10.4. The Service Provider has the right to claim compensation for damage caused by the Client's actions.
10.5. The Service Provider has the right to suspend the service if its continuation becomes unsafe due to weather, water conditions, equipment failure or other circumstances.
11.1. The Client is liable for damage to equipment, gear, or the property of the Service Provider or third parties, if the damage results from the Client's intentional acts, negligence, failure to follow the briefing, or improper use of the equipment.
11.2. The amount of compensable damage is determined based on the reasonable costs of repairing the equipment or gear, parts, transport, restoration of value, or replacement, taking into account the condition of the item and normal wear and tear.
11.3. The Client is not liable for normal wear and tear of the equipment or gear, hidden technical faults, or damage not resulting from the Client's actions.
11.4. The Client is liable for the actions of persons accompanying them if the Client made the booking on their behalf, or if the equipment and gear were placed in the Client's custody.
11.5. The Client must immediately inform the Service Provider's staff of any accident, collision, injury, or damage to the equipment or gear.
11.6. The Client is prohibited from independently repairing, dismantling or modifying the equipment or gear entrusted to them.
11.7. No provision of these Terms excludes or limits the Service Provider's liability in cases where such liability cannot be limited under applicable law.
12.1. The Client is solely responsible for the safety of their personal belongings, phone, documents, jewellery, money and other valuables.
12.2. The Service Provider is not liable for the damage or loss of the Client's belongings that are left unattended, lost, stolen, or fall into the water, except where this occurs through the fault of the Service Provider.
12.3. The Client is advised not to bring valuable or non-waterproof items to water activities, or to use suitable protective equipment for them.
13.1. A Client who believes that the service was provided improperly or that their rights have been violated must first submit a written complaint to the Service Provider by email at info@extremedelight.lt, clearly stating their claim.
13.2. It is recommended that the complaint include the Client's first and last name, contact details, booking number, date the service was provided, the circumstances of the dispute, a specific claim, and any supporting documents available.
13.3. The Service Provider shall examine the Consumer's complaint free of charge and provide a reasoned written response no later than 14 calendar days from the date the complaint is received.
13.4. If the dispute cannot be resolved through negotiation, the Consumer has the right to apply to the State Consumer Rights Protection Authority through the Consumer Rights Information System, or by other means provided for by law.
13.5. Disputes with Clients who purchase services for business, trade, craft or professional purposes shall be resolved through negotiation and, if no agreement is reached, in the manner established by the legislation of the Republic of Lithuania.
13.6. These Terms and any agreements concluded on their basis shall be governed by the law of the Republic of Lithuania.
14.1. The Client's personal data is processed for the purposes of administering bookings, carrying out payments, communicating with the Client, providing the service, accounting, and fulfilling legal obligations.
14.2. Detailed information about the processing and storage of personal data and the Client's rights is provided in the Privacy Policy published on the website.
15.1. The version of the Terms in effect at the time the booking was made shall apply to that specific booking.
15.2. The Service Provider has the right to amend these Terms. The amended Terms shall apply to bookings made after their publication.
15.3. Amendments to the Terms shall not be applied retroactively to already confirmed bookings, except where the amendments are necessary due to mandatory legal requirements and do not worsen the Client's position.
15.4. If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Terms.
15.5. On matters not regulated by these Terms, the parties shall be governed by the legislation of the Republic of Lithuania.
